Welcome to Energi YORK -

FAQS

IS THERE A GALLERY OR CAFE THAT I CAN SIT IN WHEN MY CHILDREN OR FRIENDS ARE JUMPING?

The Energi Café is at the heart of the park and the best place to watch the fun and action from. Our mezzanine level viewing gallery is part of the café where you can enjoy a wide range of hot and cold food and drinks in quality surroundings. Stay a while and make use of our free wi-fi while catching up with the world and your emails

DO YOU HAVE SESSIONS FOR INDIVIDUALS WITH ADDITIONAL NEEDS?

Yes we do, please visit Energi Friendly

DO YOU HAVE WHEELCHAIR ACCESS ?

Our ground floor is fully accessible. Table service is available by request in our seating area . The mezzanine cafe and the trampoline arena are only accessible by stairs .

HOW TO FIND ENERGI TRAMPOLINE PARK, YORK?

3-7 Rose Avenue, York Business Park, York, YO26 6RU. There is a free car park on site. 

WHAT TIME WILL ENERGI TRAMPOLINE PARK YORK BE OPEN AND ON WHAT DAYS?

We are open 10am-9pm on Monday, Wednesday and Thursday. 10am-8pm on Tuesday and Sunday. 10am-10pm on Fridays. 9am -9pm on Saturdays.

WILL YOU BE RUNNING ANY FITNESS CLASSES?

Our fitness instructors deliver a busy programme of adult trampoline fitness classes, catering to varying levels of fitness and at times to suit everyone. Please visit Energi Fit [insert link] for details, timings and to book your place.

DO I NEED TO TURN UP EARLIER THAN WHEN MY SESSION STARTS?

We recommend arriving at least thirty minutes before your session starts. This is particularly important during peak busy times.

DO YOU HAVE FREE WI-FI?

Yes, sit back and relax in our Energi cafe with free wi-fi access.

DO YOU CATER FOR BIRTHDAY PARTIES?

A resounding yes! We have purpose built exclusive party rooms adjacent to the trampolines where we can cater for parties of different sizes. We have a number of standard packages and are specialist at creating custom parties. We have party hosts and a range of catering options. We offer young children’s parties, teenagers parties, 18th’s, 21’sts, private parties and even exclusive entire arena hire.

HOW DO I CONTACT YOU?

For Energi Trampoline Park York please contact info@energiyork.com for general enquiries or call us on 01904 360 500.

Contact us

CAN I BRING MY OWN FOOD AND DRINK?

Only food and drink bought inside the arena may be consumed there unless as part of an outside catering package we have arranged.

HOW LONG DOES A JUMPING SESSION LAST?

A freestyle jump session lasts one hour. You can book double slots via our online booking service. You can make bookings here

PRIVATE EVENTS / EXCLUSIVE HIRE / CORPORATE HIRE / SPECIAL EVENT HIRE / ENTIRE PARK?

Energi Trampoline Park is a unique and versatile venue. It can be an imaginative and perfect stage for so many things. If you want to discuss private event planning, a large party venue, or a specialist event of any kind, please contact aaroncook@energiyork.com

DO YOU OFFER GROUP DISCOUNTS?

During our off peak hours (M-F, 10-4), or for groups of 50+ we may be able to offer discount. Please contact aaroncook@energiyork.com to discuss

CAN CHILDREN VISIT WITHOUT A PARENT/ GUARDIAN?

The minimum age to attend the trampoline park without adult supervision is 12. The minimum age to jump without adult supervision is 5. Children under 5 years old must be accompanied on the trampolines by a paying adult.

I HAVE A MEDICAL CONDITION, CAN I JUMP?

Please refer to our full rules and advisory notes on display on the website and at the arena. We ask that anyone with a current or past medical history or condition seeks independent professional medical advice before using the arena. Whilst we do all we can to keep the park safe our customers use the trampolines at their own risk.

CAN I WEAR GLASSES?

Yes there are no restrictions on glasses. Remember though to ensure they are securely in place and think about using a safety band for added security.

ARE THERE ANY WEIGHT OR HEIGHT LIMITS?

There are no weight or height limits at Energi Trampoline Park York

CAN I JUMP IF I'M PREGNANT ?

We don’t advise or recommend that you use the trampolines while pregnant.

CAN I TURN UP AND PAY ON ARRIVAL?

Yes cash and card payments can be taken but please be sure to arrive in plenty of time to be checked in and complete your waiver if necessary. We urge you to use the website or call ahead to check availability for your preferred session. We get very busy at weekends, during school holidays and in the evenings and cannot guarantee you will be able to jump at your desired time. We would always recommend pre-booking toddler and fitness sessions to avoid disappointment

CAN I GET A REFUND OR TRANSFER MY SESSION?

We require 7 clear days notice to provide a reimbursement into your Energi E-Wallet for any cancellations. Your E-Wallet will be credited with the previously accounted value of the session booked. Any amendments more than 48 hours clear notice will be offered a session transfer. This requires the participant to specify an alternative date and time for their booking. With less than 48 hours notice we cannot offer a refund or transfer.

DO I NEED ENERGI TRAMPOLINE SOCKS?

Yes it’s mandatory for all jumpers to wear Energi performance trampoline socks. Socks can be purchased online or at the arena and are yours to keep for future visits.

WHAT SHOULD I WEAR?

Good fitting, comfortable sportswear is best. There are no restrictions for clothing other than loose, sharp or metallic accessories should be removed and safely stored in our lockers. Remember trampolining is very energitic so dress to stay cool.

WHAT HAPPENS IF I'M LATE FOR MY SESSION?

Unfortunately you will lose the session but if we can and we have availability we will do all we can to allow you to use what is left of the session. If this is not possible we will offer you a later session but again subject to availability.

WHAT IS A WAIVER?

Every jumper must have a completed a valid waiver before using the trampolines. Waivers are completed as part of the booking process and every jumper must have a signed waiver before entering the trampoline court. All jumpers under the age of 16 must have their waiver completed by a parent or guardian, the waiver is only valid for a single jump session. 

DO YOU CHARGE ADMISSION FEES FOR NON JUMPERS?

Absolutely not. All are welcome to visit our parks. The trampolines are a controlled area but we welcome anyone who may just want a coffee or a snack or just to see what goes on in an Energi Trampoline Park

DO YOU HAVE LOCKERS?

We have plenty of conveniently placed lockers for you to safely store your valuable items whilst jumping. Our lockers use 4 digit key codes and are free of charge.